How It Works
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Purchase a Build your Village gift card from our website. You have two options on how to receive the gift card; a digital e-gift card sent directly to yours or the giftees email or a postal gift card delivered in a beautiful, gift-wrapped box.
Alternatively, if you are visiting our site without a gift card, to shop for yourself, please go straight to Time to Shop where you will be able to browse all products and services. Simply add to cart and pay upon checkout'
Once the giftee has received their gift card it is time to start exploring our website! They will be able to search by location, distance or service type so it's lovely and easy to find the perfect option for them. But there is no rush; Build your Village gift cards have a 2-year expiry date from date of issue so your giftee can take their time.
When a service/product has been selected by the giftee they will enter in the gift card details at checkout, this will then allow them to purchase their choice. The giftee will be asked to provide contact information which will then be saved for future purchases. If the giftee selects a service or product that is of higher value than the voucher they will be asked to complete the transaction in full via a card payment.
Once purchased an email will be sent to the supplier notifying them. If a product has been purchased, the supplier will then ship this to the giftee at the address they have provided in their contact information. If a service has been booked, the supplier will then be in touch with the giftee to arrange a suitable time/date.
Frequently Asked
Questions
We’ve answered below some frequently asked questions,. However, if your question doesn’t appear please do email us here
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How does the Build your Village Gift Card work?We like to think our gift cards can make life just that little bit easier during the postpartum period. To see how it works please click here
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How much should I gift?That we leave completely up to you decide, you can choose any amount from £25 - £250 for our gift cards. Whatever the amount you choose to gift, it will always be put to good use! In the event that the service/product your giftee chooses is more than the amount they have on their gift card, they can settle the remaining balance directly with us.
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What are my delivery options?There are three options for delivery: 1. A digital e-gift card sent directly to yours or the giftees email instantly after purchase – free of charge 2. A postal gift card delivered in a beautiful, gift-wrapped box. Via Royal Mail 1st Class Signed For delivery (Typically 1 - 2 business days) – additional cost of £TBC 3. A postal gift card delivered in a beautiful, gift-wrapped box via 1st Class Royal Mail Standard delivery (Typically 1 - 3 business days) – additional cost of £TBC If you need guaranteed next-day or named-day delivery, we recommend you choose our digital eGift card option, which will arrive in your email inbox instantly.
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How much balance is on my gift card?To check your gift card balance please click here
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How long do I have to use my gift card?Our gift cards are valid for 2 years from date of purchase
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I’ve lost my gift card; can I get a replacement?Please keep your gift card safe and treat it as cash. Unfortunately, we are unable to replace lost, stolen or damaged gift cards.
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I haven’t received my e-gift - what shall I do?Please can we kindly ask you to first check your junk folder. If you still have not received your e-gift card after 2 hours, please do contact us on buildyourvillageuk@gmail.com Please include your order reference number in the email, this can be found on your order confirmation email.
